In the manufacturing and service industries, the refractory business is the core of the company. Through the B2B business model of international trade, we focus on providing high-quality refractory materials to the global market.
We are committed to strict quality control and continuous innovative research and development to ensure that our products always meet customer needs and industry standards. Over the past five years, our R&D investment has increased by 10% each year, allowing us to continuously launch new products to meet market demand.
Through in-depth market research and precise market positioning, we have formulated effective market strategies and achieved significant growth in brand awareness and market share. For example, last year our sales in the European market increased by 15% and our market share reached 20%.
We have established extensive partnerships around the world to ensure efficient product supply and customer satisfaction. Currently, we have established cooperative relationships with suppliers and agents in more than 30 countries to provide customers with high-quality products and services.
Our market strategy is strongly supported by data. For example, data shows that 80% of customers are very satisfied with our products and are willing to continue cooperation. In addition, our order delivery time has been reduced by 15% and customer satisfaction has increased by 10%.
In the future, we will continue to strengthen market research and technology investment, expand the international market, and further enhance brand influence and market share. We believe that through continuous efforts and innovation, we will achieve greater success in the global refractory materials market.