https://shmuker.oss-cn-hangzhou.aliyuncs.com/tmp/temporary/635f7c82b1949146405713b3/635f7c83b1949146405713b9/20240420155353/supportBg.png
Common problem
1.How about your company's certification?
+
A: Our Company has passed the ISO9001:2015, ISO14001:2015, and ISO45001:2018 Certifications. Our products have passed the CE Certification, we also provide the Test Report.
2.How to solve the quality problems?
+
A: If the products are not confirmed to customer samples or have quality problems, our company will be responsible for making compensation for it.
3.How are your products quality?
+
A: The products will be strictly inspected before shipment, so the quality could be guaranteed.
4.How long is the delivery time?
+
A: The delivery time will be determined according to the quantity of the order.
5.What are the payment terms?
+
A: Usually T/T, but L/C, Western Union, etc., are available for us.
6.What's the MOQ of a trial order?
+
A: No limit, we can offer the best suggestions and solutions according to your condition.
7.Do you accept OEM?
+
A: Yes, we can do OEM.
8.Can we visit your company?
+
A: Sure, welcome at any time, seeing is believing.
9.Are you a Manufacturer?
+
A: Yes, of course. Our factory is in Xinmi, Zhengzhou City, Henan Province.
img
Terms and Conditions
Our terms and conditions are designed to ensure clear communication, mutual trust, and compliance with legal standards. They outline the rights and responsibilities of both parties in business transactions, including product delivery, payment terms, warranty coverage, and dispute resolution procedures. These guidelines reflect our commitment to transparency, professionalism, and long-term customer relationships.
https://shmuker.oss-cn-hangzhou.aliyuncs.com/data/oss/60e819f0790f5527ee3d7557/60ee491677a41e157184c1dc/20250609152235/index-products.jpg
Technical Support
Rongsheng Refractory Company is committed to the development and promotion of new refractory materials, new technologies and new products. Rongsheng currently has two municipal engineering and technology research centers, Zhengzhou High Temperature Refractory Engineering Technology Research Center and Zhengzhou Circulating Fluidized Bed Boiler Refractory Engineering Technology Research Center.

Rongsheng currently has more than 50 professional and technical personnel, more than 20 of whom have intermediate and senior professional titles. It has launched applicable products and high-tech products in circulating fluidized bed boilers, gasifiers, boiling furnaces, waste incinerators, solid waste treatment, etc. It has also carried out production, learning and research cooperation with many colleges and universities and scientific research institutes, and organized and implemented more than 20 new product development, process technology research, energy saving and consumption reduction and other scientific research and development projects every year. It has achieved dozens of scientific and technological achievements with independent intellectual property rights and core technologies.
img
https://shmuker.oss-cn-hangzhou.aliyuncs.com/data/oss/60e819f0790f5527ee3d7557/60ee491677a41e157184c1dc/20250515175802/Business-Management-2.jpg
After-sales service
1. Rongsheng Refractory Materials is committed to providing customers with products that meet quality standards and professional technical support.
2. The company offers installation guidance and technical consulting to ensure customers use the refractory materials correctly.
3. For customized service requests, we will provide full tracking and support in accordance with the contract.
4. Customer feedback will serve as an important basis for continuous improvement of our services and products to ensure steady improvement in service quality.
img
https://shmuker.oss-cn-hangzhou.aliyuncs.com/data/oss/60e819f0790f5527ee3d7557/60ee491677a41e157184c1dc/20250530115524/Silica-Insulation-Bricks.jpg
Maintenance service
We provide comprehensive maintenance services for industrial kilns and refractory systems, including on-site inspections, performance evaluations, structural optimization, and repair recommendations. Our team offers remote technical support and real-time guidance during installation or troubleshooting, ensuring minimal downtime and maximum efficiency. With over 2,000 successful furnace installations across China and globally, we maintain a 99% acceptance rate and 98% excellence rate in project quality.
img
Contact information
Common problem
Terms and Conditions
Technical Support
After-sales service
Maintenance service